Returns Policy

Copy Cat Industries (CCI) — Premium LED headlights and taillights. Australian owned and operated · ABN 57 180 914 580 · copycatsindustries1@gmail.com

Overview

Most CCI products are custom-built to order. Because of this, we do not accept change-of-mind returns on Custom Products. We do accept returns where a product arrives severely damaged. This policy explains what we will and will not take back, how to lodge a return, who pays for postage, and how we assess damage.

This policy sits alongside — and does not limit — your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes any right or remedy you have under the ACL. See Your Rights Under the Australian Consumer Law below.

Definitions

CCI, we, us, our — Copy Cat Industries (ABN 57 180 914 580), the seller of the Product.
You, your, the customer — the person or entity that purchased the Product directly from copycatind.com and in whose name the order was placed.
Product — any headlight, taillight, bundle, or kit manufactured or supplied by CCI and purchased directly from copycatind.com, including all components supplied with it (lenses, housings, projector units, wiring harness, connectors, and fittings).
Custom Product — any Product that is built, painted, assembled, or configured to your order or specification. All CCI Products are Custom Products except taillights and 3-inch dynamic devil eye lights, which are supplied as stock items (Stock Products).
Stock Product — a Product supplied from stock and not built to your order, namely taillights and 3-inch dynamic devil eye lights.
Change of Mind — a decision not to keep a Product for a reason other than a fault, including that you no longer want it, ordered the wrong item, found it cheaper elsewhere, or changed your vehicle plans.
Severe Delivery Damage — physical damage that is present when the Product is first delivered and that makes it unusable or materially impairs its function or appearance — for example a cracked lens or housing, a shattered or detached projector, or a crushed unit. It does not mean minor cosmetic marks, nor any damage arising after delivery from installation, use, accident, or modification.
Date of Delivery — the date the order is first recorded as delivered by the carrier to the address supplied at checkout (or, where collected, the date of collection).
Proof of Purchase — the Order Confirmation Email, or other evidence acceptable to CCI (such as the order number, or the name and email used at checkout), establishing that you purchased the Product directly from CCI.
Business Day — a day other than a Saturday, Sunday, or national public holiday in Australia.

No change-of-mind returns on custom products

Most CCI Products are Custom Products, made to order. We do not offer refunds, returns, or exchanges for Change of Mind on a Custom Product. Once an order for a Custom Product is placed and production has begun, it cannot be cancelled for Change of Mind.

Stock Products (taillights and 3-inch dynamic devil eye lights) are not custom-built and are treated separately — see Change-of-mind returns on stock products below.

Please choose carefully and check your vehicle, variant, and fitment details before ordering. If you are unsure whether a Product suits your vehicle, contact us at copycatsindustries1@gmail.com before you buy and we will help you confirm.

This clause does not apply to a Product that qualifies for return under Returns for severe delivery damage below, or to any remedy you are entitled to under the ACL.

Change-of-mind returns on stock products

Because taillights and 3-inch dynamic devil eye lights are Stock Products and not built to order, we accept Change-of-mind returns on them, subject to the conditions below. To be eligible:

Request the return within 14 days of the Date of Delivery by emailing copycatsindustries1@gmail.com with your order number.
The Product must be unused, uninstalled, and in its original undamaged packaging, with all components and fittings included and in resaleable condition.
Wait for us to issue a Return Authorisation and return address before sending anything back.

For a change-of-mind return:

You pay return postage (tracked and adequately insured — keep your receipt and tracking number).
A restocking fee of 15% of the purchase price is deducted from your refund to cover inspection, repackaging, and restocking.
Once we receive the Product and confirm it is unused and in resaleable condition, we refund the purchase price less the 15% restocking fee to your original payment method, normally within 5 Business Days of receipt.
If the returned Product arrives used, installed, damaged, or without its original packaging, it does not qualify for a change-of-mind refund. We will contact you, and you may have it returned to you at your cost.

The restocking fee and the buyer-pays-postage condition apply to Change of Mind only. They do not apply where a Stock Product is faulty, arrives severely damaged, or otherwise fails a consumer guarantee — in that case the Returns for severe delivery damage and Your Rights Under the Australian Consumer Law sections apply, and no restocking fee is charged.

Returns for severe delivery damage

We accept returns of a Product that arrives with Severe Delivery Damage. To be eligible:

Report it within 48 hours of the Date of Delivery. Email copycatsindustries1@gmail.com with your order number and clear photos of the damage and of the shipping packaging as received. Early photos help us establish that the damage occurred before or during delivery rather than after.
Do not install or attempt to use the Product. Installing or modifying a damaged Product may make it ineligible for return.
Keep the Product and all packaging until we have confirmed the next step.

After we review your photos we will issue you a Return Authorisation and the return address. Do not send anything back before you receive a Return Authorisation — unauthorised returns may not be accepted.

Return postage and damage assessment

You pay return postage up front. When we authorise a return, you are responsible for sending the Product back to us, using a tracked, adequately insured service and packaging it securely. Keep your tracking number and postage receipt.
We assess the returned Product on arrival. Within 5 Business Days of receiving it, we inspect the Product to determine whether the damage is Severe Delivery Damage (damage present on delivery) or damage arising after delivery (installation, use, accident, wear, water ingress, or modification), which is not covered.
If the damage is confirmed as Severe Delivery Damage, we will issue a full refund of the purchase price and reimburse your reasonable return postage. The refund is made to your original payment method.
If assessment shows the damage is not covered (for example it arose after delivery, or is minor cosmetic marking), we will not issue a refund. We will contact you, and you may choose to have the Product returned to you at your cost, or left with us.

We assess every returned Product fairly and on its merits, and we will explain our decision. Where a Product has a fault that amounts to a failure of a consumer guarantee under the ACL, your statutory rights below apply regardless of the outcome of this assessment.

What is not covered

This Return Policy does not cover:

Change of Mind on a Custom Product (all CCI Products except taillights and 3-inch dynamic devil eye lights). Change of Mind on a Stock Product is accepted on the terms above.
Minor cosmetic marks or blemishes that do not affect function.
Damage that arises after the Date of Delivery, including from installation, use, accident, impact, wear and tear, water ingress, heat, incorrect voltage, or any modification.
Products reported after the 48-hour window where the delay prevents us from reasonably establishing the damage was present on delivery.
Products that have been installed, altered, or repaired after delivery.
Faults covered instead by the CCI Warranty Policy (defects in materials or workmanship appearing in use) — these are handled as warranty claims, not returns.

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A Product that arrives severely damaged will generally not be of acceptable quality, which is a failure of a consumer guarantee. Where that failure is a major failure, you — not CCI — may choose between a refund and a replacement, and you are entitled to recover the reasonable cost of returning the goods to us.

Nothing in this Return Policy limits, excludes, or modifies any guarantee, right, or remedy you have under the ACL, including the right to a refund or replacement for a major failure. Where any part of this policy is inconsistent with the ACL, the ACL prevails to the extent of the inconsistency.

How to lodge a return

Email copycatsindustries1@gmail.com within 48 hours of delivery with:

your order number (from your Order Confirmation Email);
clear photos of the damage; and
photos of the shipping packaging as received.

We will respond with the next steps and, where eligible, a Return Authorisation and return address.

Copy Cat Industries · ABN 57 180 914 580 · copycatind.com